After Hours Claims
After Hours Claims
If you have an emergency after hours, call 911 or go to your nearest Emergency Room to seek medical attention. All claims forms are available on our website under the Claims Forms tab.
How to Submit an After Hours Claim
Depending on your situation, a claim can be submitted by one of the options below:
Online Submission
Employer Access Required
Online: Athens’ Client Portal
https://portal.athensadmin.com/
Email the Claims Information
Please send any forms or documents to:
- Makenzie Reeves, ACE — mreeves@athensadmin.com
- Judith Dye, Supervisor — jdye@athensadmin.com
- Renee Garcia, Business Manager — rgarcia@detsif.com
- DETSIF Claims — claims@detsif.com
Please email claims to all 4 email addresses.
Prescription and Athens Support
Download prescription cards for first-fill medication access and keep Athens Administrators information handy for after hours claims support.
Prescription Cards
Download or print the prescription card information in English or Spanish.
Athens Administrators
Mailing Address:
P.O. Box 696
Concord, CA 94522-0696
Phone: 866-482-3535
Fax: 925-889-2410
Need More Help After Hours?
Use the claims reporting options above, download the prescription cards if needed, and keep DETSIF and Athens contact information available for quick access.