CONTACT US
All claim functions start and end at the DETSIF
office in Lufkin. Please originate all your claims
activity with the Lufkin office.
Injury Management Organization and Rx Bridge
Click one of the buttons below to download
or print this information:
Information to obtain your prescription medication:
You may text message DETSIF to 833-377-8345 to
receive your first fill pharmacy card.
Or you may call RxBridge Help Desk at 833-792-7434
or email CustomerSupport@RxBridge.com.
To find a participating retail pharmacy, please
call 833-792-7434 (833-RxBridge) or look-up a
local pharmacy at the following website: https://synapse.rxbridge.com/pharmacy_search
Contact Our Preauthorization Review
Provider Injury Management
Organization (IMO) at:
Phone: 888-645-1200 or 972-404-8133
To submit preauthorization requests you may
do so online, via fax or email:
Online:
injurymanagement.com/pre-authorization-request-2/
Fax: 972-991-5572 or 888-275-9946
Email: preauth@injurymanagement.com
For Medical Bill Updates please utilize
IMO’s website for bill status at:
https://injurymanagement.com/bill-status/
Athens Administrators
For Assistance with an Existing Claim
Toll Free Phone: 866-482-3535
To Report a New Claim
Employees should be directed to report all work related injuries the day of the injury to their supervisors. We encourage all Employers to report new claims the same day or as soon as possible.
Please choose a reporting option below, they are listed in order of efficiency – online or email are recommended.
1. Online Submission
Online: Athens’ Client Portal
https://portal.athensadmin.com
If you need access to the portal or have any issues, please contact operations@athensadmin.com
You will receive an instant claim number with an online submission.
2. Email the claims information
Please send any forms or documents to:
Makenzie Reeves, ACE
mreeves@athensadmin.com
Judith Dye, Supervisor
jdye@athensadmin.com
Renee Garcia, Business Manager
rgarcia@detsif.com
DETSIF Claims
claims@detsif.com
Please email claims to all 4 email addresses.
3. If you cannot report online or by email, please call:
Toll Free Phone: 833-226-3398, Available 24/7
Mailing Address:
P.O. Box 696
Concord, CA 94522-0696
Phone: 866-482-3535
Fax: 925-889-2410
Athens Claims Contacts:
Jacob Romero, Texas Sales Director
210-728-3288 | jromero@athensadmin.com
Judith Dye, Claims Supervisor
925-826-1268 | jdye@athensadmin.com
Manuel Berumen, Client Services Manager
925-826-1224 | mberumen@athensadmin.com
DETSIF Contacts
Office:
800-944-0859 or
409-384-5444
Fax:
936-899-5254
P.O. Box 130
Lufkin, TX 75902
Our Physical Address :
5036 Champions Dr.
Lufkin, TX 75901
DETSIF Leadership
Dustin Hill, Director
dhill@detsif.com