800-944-0859 or 936-899-5254

CONTACT US

All claim functions start and end at the DETSIF office in Lufkin. Please originate all your claims activity with the Lufkin office.

Click one of the buttons below to download or print this information:

-610243New Claim Reporting and General Information

Employees should be directed to report all work related injuries the day of the injury to their supervisors.

We encourage all Employers to report new claims the same day, or  as soon as possible.  

Claims should be reported to your DETSIF Team AND your TRISTAR TEAM via fax or email.

Team Members: 

Ivan Medina
Claims Examiner III
TRISTAR Risk Management
Office: 214-492-5600 Ext. 2846
Fax: 214-492-5691
ivan.medina@tristargroup.net

Eduardo Roman
Claims Assistant
TRISTAR Risk Management
Office: 214-492-5600 Ext.2839
Fax: 214-492-5691
Eduardo.Roman@tristargroup.net

Cecilia Hurst
Claims Supervisor
TRISTAR Risk Management
Office: 214-492-5600 Ext.2845
Fax: 214-492-5691
Cecilia.Hurst@tristargroup.net

Diana Cano
Claims Examiner III
TRISTAR Risk Management
Office: 214-492-5600 Ext.2841
Fax: 214-492-5691
Diana.Cano@tristargroup.net

Jay Lopez
Claims Manager
TRISTAR Risk Management
Office: 214-492-5600 Ext.2830
Fax: 214-492-5691
Jay.Lopez@tristargroup.net

Information to obtain your prescription medication:

You may text message DETSIF to 833-377-8345 to receive your first fill pharmacy card.

Or you may call RxBridge Help Desk at 833-792-7434 or email CustomerSupport@RxBridge.com.

To find a participating retail pharmacy, please call 833-792-7434 (833-RxBridge) or look-up a local pharmacy at the following website: https://synapse.rxbridge.com/pharmacy_search

TRISTAR Risk Management

Email new claims/DWC 1’s to the following:
Eduardo.Roman@tristargroup.net
Cecilia.Hurst@tristargroup.net
Renee Garcia, rgarcia@detsif.com
Melissa Woods, mwoods@detsif.com

Mailing Address:
P.O. Box 2805
Clinton, IA 52733-2805

Main Phone #: 214-492-5600
Toll Free: 888-285-6708

Examiners:
Ivan Medina
Ext. 2846
ivan.medina@tristargroup.net

Diana Cano
Ext. 2841
Diana.Cano@tristargroup.net

Supervisor
Cecilia Hurst 214-492-5600 ext. 2845

Assistant
Eduardo Roman DETSIF Claims Assistant ext. 2839

WC Claims Manager
Jay Lopez 214-492-5600 ext 2830

Fax Numbers:
Office: 214-492-5691
Billing: 562-506-0360

Contact Our Preauthorization Review Provider Injury Management Organization (IMO) at:

Phone: 877-339-1268 or 972-404-8133 

To submit preauthorization requests you may do so online, via fax or email:

Online: https://injurymanagement.com/pre-authorization-request-2/

Fax: 972-991-5572 or 888-275-9946 

Email: preauth@injurymanagement.com

Fax: 877-974-1539 or 972-991-5572 

For Medical Bill Updates please utilize IMO’s website for bill status at: https://injurymanagement.com/bill-status/

DETSIF Leadership

Dustin Hill, Director
dhill@detsif.com

Contact Us

Office:
800-944-0859 or
409-384-5444

Fax:
936-899-5254

P.O. Box 130
Lufkin, TX 75902

Our Physical Address :
5036 Champions Dr.
Lufkin, TX 75901