CONTACT US
All claim functions start and end at the DETSIF office in Lufkin. Please originate all your claims activity with the Lufkin office.
Click one of the buttons below to download or print this information:
-610243New Claim Reporting and General Information
Employees should be directed to report all work related injuries the day of the injury to their supervisors.
We encourage all Employers to report new claims the same day, or as soon as possible.
Claims should be reported to your DETSIF Team AND your TRISTAR TEAM via fax or email.
Ivan Medina
Claims Examiner III
TRISTAR Risk Management
Office: 214-492-5600 Ext. 2846
Fax: 214-492-5691
ivan.medina@tristargroup.net
Eduardo Roman
Claims Assistant
TRISTAR Risk Management
Office: 214-492-5600 Ext.2839
Fax: 214-492-5691
Eduardo.Roman@tristargroup.net
Cecilia Hurst
Claims Supervisor
TRISTAR Risk Management
Office: 214-492-5600 Ext.2845
Fax: 214-492-5691
Cecilia.Hurst@tristargroup.net
Diana Cano
Claims Examiner III
TRISTAR Risk Management
Office: 214-492-5600 Ext.2841
Fax: 214-492-5691
Diana.Cano@tristargroup.net
Jay Lopez
Claims Manager
TRISTAR Risk Management
Office: 214-492-5600 Ext.2830
Fax: 214-492-5691
Jay.Lopez@tristargroup.net
Information to obtain your prescription medication:
You may text message DETSIF to 833-377-8345 to receive your first fill pharmacy card.
Or you may call RxBridge Help Desk at 833-792-7434 or email CustomerSupport@RxBridge.com.
To find a participating retail pharmacy, please call 833-792-7434 (833-RxBridge) or look-up a local pharmacy at the following website: https://synapse.rxbridge.com/pharmacy_search
TRISTAR Risk Management
Email new claims/DWC 1’s to the following:
Eduardo.Roman@tristargroup.net
Cecilia.Hurst@tristargroup.net
Renee Garcia, rgarcia@detsif.com
Melissa Woods, mwoods@detsif.com
Mailing Address:
P.O. Box 2805
Clinton, IA 52733-2805
Main Phone #: 214-492-5600
Toll Free: 888-285-6708
Examiners:
Ivan Medina
Ext. 2846
ivan.medina@tristargroup.net
Diana Cano
Ext. 2841
Diana.Cano@tristargroup.net
Supervisor
Cecilia Hurst 214-492-5600 ext. 2845
Assistant
Eduardo Roman DETSIF Claims Assistant ext. 2839
WC Claims Manager
Jay Lopez 214-492-5600 ext 2830
Fax Numbers:
Office: 214-492-5691
Billing: 562-506-0360
Contact Our Preauthorization Review Provider Injury Management Organization (IMO) at:
Phone: 877-339-1268 or 972-404-8133
To submit preauthorization requests you may do so online, via fax or email:
Online: https://injurymanagement.com/pre-authorization-request-2/
Fax: 972-991-5572 or 888-275-9946
Email: preauth@injurymanagement.com
Fax: 877-974-1539 or 972-991-5572
For Medical Bill Updates please utilize IMO’s website for bill status at: https://injurymanagement.com/bill-status/
DETSIF Leadership
Dustin Hill, Director
dhill@detsif.com
Contact Us
800-944-0859 or
409-384-5444
Fax:
936-899-5254
P.O. Box 130
Lufkin, TX 75902
Our Physical Address :
5036 Champions Dr.
Lufkin, TX 75901