CONTACT US
Claims and Contact Information
All claim functions start and end at the DETSIF office in Lufkin. Please originate all your claims activity with the Lufkin office.
Main Contact Information
936-899-5254
P.O. Box 130
Lufkin, TX 75902
5036 Champions Dr.
Lufkin, TX 75901
Prescription and Preauthorization Support
Click one of the buttons below to download or print this information:
Information to obtain your prescription medication:
You may text message DETSIF to 833-377-8345 to receive your first fill pharmacy card.
Or you may call RxBridge Help Desk at 833-792-7434 or email CustomerSupport@RxBridge.com.
To find a participating retail pharmacy, please call 833-792-7434 (833-RxBridge) or look-up a local pharmacy at synapse.rxbridge.com/pharmacy_search.
Contact our Preauthorization Review Provider Injury Management Organization (IMO) at:
- Phone: 888-645-1200 or 972-404-8133
- Online: injurymanagement.com/pre-authorization-request-2/
- Fax: 972-991-5572 or 888-275-9946
- Email: preauth@injurymanagement.com
- Medical Bill Status: injurymanagement.com/bill-status/
Athens Administrators
Use the information below for existing claims, new claim reporting, mailing details, and Athens contact support.
To Report a New Claim
Employees should be directed to report all work related injuries the day of the injury to their supervisors. We encourage all Employers to report new claims the same day or as soon as possible.
Please choose a reporting option below. They are listed in order of efficiency — online or email are recommended.
Online Submission
Online: Athens’ Client Portal
portal.athensadmin.com
If you need access to the portal or have any issues, please contact operations@athensadmin.com.
You will receive an instant claim number with an online submission.
Email the claims information
Please send any forms or documents to:
- Makenzie Reeves, ACE — mreeves@athensadmin.com
- Judith Dye, Supervisor — jdye@athensadmin.com
- Renee Garcia, Business Manager — rgarcia@detsif.com
- DETSIF Claims — claims@detsif.com
Please email claims to all 4 email addresses.
If you cannot report online or by email, please call:
Toll Free Phone: 833-226-3398, Available 24/7
Athens Claims Directory
Download the Athens Claims Team Directory for quick reference.
Athens Claims Contacts
Jacob Romero, Texas Sales Director
210-728-3288 | jromero@athensadmin.com
Judith Dye, Claims Supervisor
925-826-1268 | jdye@athensadmin.com
Manuel Berumen, Lead Client Services Manager
925-826-1224 | mberumen@athensadmin.com
Need Claim Assistance?
All claim functions start and end at the DETSIF office in Lufkin. Reach out to DETSIF directly or use the Athens claims reporting options above for fast support.